• Flat 1000 INR off on products below 25,000
  • 50% off on Making Charges on products above 25,000

REFUND POLICY

Felis Jewels is an online venture helping customers find eye-catching and fascinating, unique pieces of valuable jewelry that they love. We extend our support for generating user satisfaction with the crafted pieces that get delivered to purchasers with taking appropriate cautions.

We at Felis Jewels always provide the best quality jewelry of your choice. But under any unwanted circumstances, if you want to return and refund for your selected piece, we abid you with the following terms and conditions:

No Questions Asked Refund Policy

If the purchased product is not damaged in any way after the purchase, we offer a guaranteed money back policy with “No Questions Asked” that lasts for 5 days after you purchase an item from our website.

Product Return/Refund/Buyback Eligibility

  • Keeping the business interest of ours in mind, we offer a refund, buyback, and exchange policies on certain products. You must check the product eligibility for a refund, return, or buyback in advance before you purchase it.
  • We do not accept items that are not covered under the refund policies, nor do we process the claims.

Our Buyback/Refund/Return Regulations

  • Our jewels are finely crafted by our expert craftsmen to provide top-grade quality and designs. We extend lifetime exchange support on the value basis for any item purchased from our online store.
  • If any manufacturing defects are found in your delivered order, we cover it under a warranty period that lasts for 180 days for every purchase you make from the date you placed the order.
  • Considering the best of craftsmen’s interests, we check the piece that you return and claim a refund for any damages or design changes caused.
  • To request a refund, you first have to apply for the same, and upon approval, the return process gets initiated, and the refund process starts.

Quality Checks and Refund Norms

  • Before releasing or committing for any refunds, the purchased products will be quality checked and later approved for refund/exchange.
  • If an accident causes the defect in the product, or repairs or the item returned is damaged in any other way than the manufacturing damage, we strictly do not commence any buyback, exchange, or refund procedures.
  • If the items you have purchased are not found in good shape- any changes to its original design and shape are observed, you can not claim the refund or return for the same.
  • The refund process will initiate, and the refund will be provided as store credits for your already purchased and return and refund approved item that you can use for buying any other item from our online website.

We aim to process any refund and exchange on value processes as soon as possible. If you have any queries or problems regarding the process, please reach us at support@felisjewels.com to contact our support team